A Warning To The Ignorant

A Warning To The Ignorant

Wednesday, December 29, 2010

Announcing The "Bullet Proof Glass Equality" Project

This is a true story.  Seasoned with the sarcasm that "The Parallel Hood" brings to you.
The newly purchased television equipment for my children's rooms triggered the need for more cable television equipment for my house.   I chose to do an equipment pick up and self install from the local cable company instead of waiting for a service man to come out.
I chose to go to the facility in Clayton County Georgia because it was more in line with my planned to-do list for the day than was their facility in Fayette County Georgia, to the west. 

I went to the cable customer service office in Clayton County.  It was in an office park and had about 10 customers in line.  The most distinctive feature of the location was the glass window barriers between customers and the customer service agents.  They had a large inventory of electronic set top boxes and DVRs so it makes sense to have some measure of security protection was my thoughts upon my visit.
As the service agent pulled up my account they noted that I still had some equipment that had not been turned in on my account and thus the new equipment would trigger a monthly charge.  I recalled that I did have two boxes old boxes in my basement and that I would accept the new equipment and then bring the old boxes back.

On my return trip I saw on my GPS that the Fayette County Office was actually closer.  I decided to drop off my equipment there instead of Clayton County.
Hey wait a minute.   There is something different about this office than the other one?
  • They too have an inventory room full of set-top boxes and DVR
  • They actually had less display items such as televisions in the waiting area to showcase the company's products than did the Clayton office
  • The Fayette office had one less customer service agent than did the Clayton office 
Something is different still.
Oh I know: PLEXIGLASS!!!!!

The office in Clayton County had a glass barrier between the customers and the customer service agents.  It had signs notifying the customers that all of their actions were being monitored by closed circuit television.

The office in Fayette County had open teller stations allowing direct interaction between the two.

We must demand to know immediately:
  1. Is there some security threat assumed in the population of consumers at the "lower income class" location than the other?
  2. Has there been some documented actions in the past in which corporate employees or valuable electronic equipment has been placed at risk for assault or theft?
  3. Does the corporation in question believe that the presence of security barriers sends a message to the consumers?

Please note this as the kick off of the: "Bullet Proof Glass Equity Project"

More to come on this protest movement shortly.

Every corporation that has a presence in areas with differentiated class profiles must ensure that all locations have a common set of security devices.

The presence of barriers placed between the people and the service agents appears to be conditioning the people to get used to talking to their loved ones behind prison walls.

Stay tuned.


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